FAQs - THE CLUB
@ Subscription Membership
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What is the Subscription Membership?
The Subscription Membership is the paid monthly program of THE CLUB. In addition to all the benefits of the Executive Director tier, subscribers get one ticket a month, 15% LOT CREDITS, and the ability to purchase $15 movie tickets for further visits.
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How much does the Subscription Membership cost?
$20/month plus tax. First payment due upon enrollment, following payments are billed automatically on the 1st of each month.
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Is there a minimum enrollment period?Yes, there is a 3 month minimum contract for the subscription. Subscription can be cancelled anytime thereafter with a 30 day notice. If membership is cancelled, subscriber will not be able to enroll in the program again for 12 months.
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Can this membership be used by multiple people?No, this membership is strictly for individual users. Membership is non-transferable and ID will be required for ticket pick up.
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How do I receive my tickets?Tickets will be added to your THE CLUB account on the 1st of every month. Sign in to THE CLUB or on thelotent.com to access your account.
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Is there a limit to how many tickets I can buy?Yes, members can only purchase ONE $15 movie ticket per showtime. On Tuesday and Wednesdays, members can purchase up to 2 tickets for $12 each.
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How do LOT Credits work?Members receive 15% back of all purchases as THE LOT credits as long as an account is provided. THE LOT Credits accumulate on your loyalty account and can be redeemed for any of our products except gift cards and private events. THE LOT Credits have a 1:1 value with US dollars and expire on February 28th of every year.
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Is there an expiration for my tickets?Subscription tickets do not expire and rollover on your account as long as membership remains active. Activation, Birthday, and Appreciation tickets all expire within 30 days of issue. Appreciation ticket will be added to members’ account after 9 months of membership.
@ Loyalty
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What is THE CLUB?
THE CLUB is THE LOT’s loyalty program. The program has three tiers: Star, Executive Director, Producer and it provides various benefits to customers that sign up.
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What is Star tier?
Star is the free tier in THE CLUB. Members receive 3% LOT Credits on every purchase and stay in the loop through our newsletter.
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What is Executive Director tier?
Executive Director is the paid yearly tier in THE CLUB. Members can purchase up to two $12 tickets on Tuesdays and Wednesdays. They also receive 5% LOT Credits on every purchase, 3 free movie tickets per year, and receive our newsletter.
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How much does the Executive Director tier cost?
$30 plus tax paid once a year upon enrollment.
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Is there a minimum enrollment period in the Executive Director tier?
Once enrolled, the membership is valid for 12 months. Membership will auto-renew upon expiration unless canceled.
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Can the Executive Director membership be used by multiple people?
No, this membership is strictly for individual users and is non-transferrable.
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What is Producer tier?
Producers is the earned and highest tier of the regular loyalty program. To reach this tier, an Executive Director member must reach a spend of $1000 and 20 visits during a calendar year. Producer tier members receive 10% LOT Credits on every purchase and get the Executive Director membership fee waived for next year.
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How do I receive my tickets?
Tickets will be added to your THE CLUB account once milestones have been reached. Sign in to THE CLUB or on thelotent.com to access your account.
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How do LOT Credits work?
Members receive a percentage back of all purchases as THE LOT credits as long as an account is provided. THE LOT Credits accumulate on your loyalty account and can be redeemed for any of our products except gift cards and private events. THE LOT Credits have a 1:1 value with US dollars and expire on February 28th of every year.
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Is there an expiration for my tickets?
Activation, Birthday, and Appreciation tickets all expire within 30 days of issue. Appreciation ticket will be added to members’ account after 9 months of membership.
